Frequently Asked Questions (FAQ)

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DS Locksmith – Frequently Asked Questions (FAQ)

Below is our most frequently asked questions (FAQ) and answers.


What’s your return policy?

Return any of our products–no questions asked–within 30 days of purchase.


Can you send a bill to my insurance company?

No, you pay us directly and your insurance company will reimburse you if it is in your policy.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.


Will my lock still work after you open it?

Yes, picking a lock or opening a car does not damage the lock or car. Note, the exception is if the lock is damaged or needs to be drilled. Then the lock will need to be replaced.


Are you available 24 hours a day?

Yes, we are available 24/7 to take care of you in emergency situations. But we do like to sleep occasionally so scheduling is preferable even if its a couple hours in advance.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.


When hiring a new locksmith on your team do you perform background checks?

I wouldn’t recommend a company that does not perform background checks on their employees. These locksmiths are coming in to work on your business or home, you need to protect yourself as much as possible. Background checks might be the difference between having a burglary or not.


What payment forms does DS Locksmith North Wales accept?

We are accepting checks, credit card, debit card and cash.


What does a locksmith do?

Locksmiths install, service, maintain, and repair mechanical and electronic security products – keys, locks, safes, and associated hardware. Locksmiths are highly skilled and are required to be trade qualified and licensed to work as a locksmith.


Can you cut my key from the number?

Yes in the vast majority of situations we can. We may need some additional information depending on what type key is for. Such as; make and model and year if it’s a car key or type of cabinet, photo or brand if it’s for a filing cabinet. Feel free to call DS Locksmith North Wales for us to check for you.


Do you cut keys or car keys?

We have an extremely large range of keys; they range for keys that are of quite an old design to the most modern transponder type keys – smart key remote.


Im locked out of my house or car can you help?

Yes we can, we have an 24/7 emergency locksmith lockouts services – 365 days a year.


I want keyless digital locks for my house do you sell them?

Yes DS Locksmith North Wales stock, supply and fit both mechanical and “stand alone” electronic digital locks.


Can you do high security automotive keys?

These keys started surfacing in the late 70’s early 80’s in higher end European designed cars. Over the years their design has grown in complexity and is now usually compared with transponder and keyless entry systems.

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